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Things to do before your consultation

To help your consultation run as smoothly as possible, we have put together a checklist for our patients.

  • Please complete our new patient form before you arrive. If this is not possible, we ask that you arrive around five minutes before your scheduled consultation to allow time for you to fill it in.
  • Please consider your reason for booking a consultation with Dr Tickle and ensure you bring any relevant notes or documents with you.
  • Come prepared! We know how frustrating it can be when you get home only to realise you have forgotten to ask something during your consultation.
  • We respectfully request that consultations are paid for on the day and we accept cash, cheques and all major credit and debit cards (except Amex)
  • Please visit our FAQs page for further information.
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Dr Tickle’s Health Club

Let us help you to spread the cost of your medical care. Paying a small fee monthly will cover all appointments, casework, consultant liaison and referral letters as well as telephone and email contacts and prescriptions. There are significant discounts on health checks and home visits too, and no hassle with invoices. Laboratory fees and injections are not included and will be billed separately.

The health club can be paid for annually or monthly, although the initial payment will be for 6 months of membership.

Membership Monthly fee Annual fee Initial charge
Single Adult £75 £750 £375
Couple £125 £1250 £625
Family * £250 £2500 £1250

*Family membership covers 2 adults and 2 dependent children. Additional children can be added for £50 a month each.

020 7935 2610

General Practitioner and Family Doctor

Request consultation Fees

41 Welbeck Street London W1G 8DU

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Privacy Policy

Who we are and what we do

Tickle Medical Services Ltd respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Your visit to www.drtickle.co.uk which is collectively referred to as the “Site” is subject to the terms set out in this privacy policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Tickle Medical Services Ltd is the data controller and responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).

We have appointed a data protection lead (DPL) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our DPL on manager@drtickle.co.uk.

This policy is updated from time to time. The latest version updated on 15th May 2018 is published on Site. All updated versions of the policy will be published on the Site.

Information we may collect from you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). When you visit our Site or correspond with us by phone, e-mail or otherwise you may give us information that would be classed as personal data about you and others you are acting on behalf of. We may collect, use, store and transfer different kinds of personal data about you when you do so which we have grouped together follows:

a. Identity Data which includes your first name, last name, username or similar identifier, marital status, title, date of birth and gender.

b. Contact Data which includes your billing address, delivery address, home address email address and telephone numbers.

c. Health Data which includes any information about your health including your medical history and/or current health status including but not limited to data regarding test results, diagnoses and medications.

d. Financial Data which includes your bank account and payment card details.

e. Transaction Data includes details about payment to and from you and other details of products and services you have purchased from us.

f. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site.

g. Usage Data which includes information about how you use our Site, products and services.

h. Marketing and Communications Data which includes your preferences in receiving marketing from us and your communication preferences.

Except for data about your health, we do not collect any Special Categories of Personal Data (as defined in GDPR) about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life or sexual orientation (unless as part of your health data), political opinions, or trade union membership. Nor do we collect any information about criminal convictions and offences.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can inform us of any changes by contacting admin@drtickle.co.uk.

Keeping your data secure

We know that data security is important to you and we are committed to ensuring that your information is secure. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a Tickle Medical Services Ltd need to know, this will only be for medical referrals. They will only process your personal data on our instructions in accordance with this policy and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How we will collect your data

We use different methods to collect data from and about you including through:

a. Direct interactions. You may give us any of the categories of data identified above by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes personal data you provide when you:

  • make a request for our services;
  • request marketing communications to be sent.
  • give us some feedback.
  • Automated technologies or interactions. As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.

b. Contact, Financial and Transaction Data (if applicable) from providers of technical payment based inside the EU.

Why we will use your data

The lawful bases for processing personal data are set out in Article 6 of the General Data Protection Regulation (GDPR). We may process your personal data on more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below. At least one of these must apply whenever we process personal data:

a. Contract: the processing is necessary for a contract we have with you (for example, to process and provide services to you and to manage our relationship with you).

b. Legal obligation: the processing is necessary for us to comply with a legal or regulatory obligation (not including contractual obligations).

c. Vital interests: the processing is necessary to protect someone’s life.

d. Legitimate interests: the processing is necessary for our legitimate interests. We make sure we consider a balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interest. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law).

We also need to satisfy specific conditions for using your health data. We rely upon the following ground in this regard:

Healthcare provision: the processing of data concerning your health is necessary for us to provide you with a medical diagnosis and/or healthcare treatment.

Click here to find out more on the Information Commissioner’s Office website about the types of lawful bases that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data other than as described below. However, where we do ask for your consent (for example in processing data relating to your health) we will do so in order to comply with the principle that any processing must be lawful, fair and transparent. Please see our terms and conditions for more information on this.

Disclosing your personal data

We may have to share your personal data with the parties below in order to provide our services to you. We require all third parties to respect the security of your personal data and to treat it in accordance with the law, and when they are processing personal data on our behalf we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Examples of our third parties include:

a. Sub-contractors for the performance of any contract we enter into with them or you;

b. Service providers acting as processors who provide IT and system administration services.

c. Professional advisors, such as insurers, whom you have instructed to act on your behalf.

We do not transfer your personal data outside the European Economic Area (EEA)

Cookies

Our website uses cookies. A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store user preferences and other information.

These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Cookies do not harm your computer and do not enable us or any third party to view any information on your computer’s hard drive.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Marketing

We strive to provide you with the choices regarding certain personal data uses, particularly around marketing.

We may use send you information we think you may want or need for the benefit of your health and/or wellbeing.

You can ask us to stop sending you marketing messages at any time by emailing manager@drtickle.co.uk.

Tickle Medical Services will never share your information with other organisations for marketing, market research or commercial purposes.

How long we will keep your data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to access the Information Commissioner’s Office website to find out more about these rights:

a. Request access to your personal data.

b. Request correction of your personal data.

c. Request erasure of your personal data.

d. Object to processing of your personal data.

e. Request restriction of processing your personal data.

f. Request transfer of your personal data.

g. Right to withdraw consent.

If you wish to exercise any of the rights set out above, please Contact us. If you are unhappy with how we are processing your personal data, you have the right to complain to the Information Commissioner Office.

The Information Commissioner can be contacted at:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
https://ico.org.uk/concerns/

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee of £50 if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex. In this case, we will notify you and keep you updated.